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Core Principles & GDPR Policy

Our Core Principals:
Secure by Design- Testing all of our Door Products at a test centre in accordance with the SBD ruling
Handmade Bespoke Doors produced by an experienced work force
Using the highest quality products to ensure longevity and resistance to damage
Offering the highest level service before during and after
Continuation of testing new door innovations to cater for the client’s needs

NEOS Protect Ltd GDPR Privacy Policy:
Please see statement below covering our Privacy Policy and how this may affect you. NEOS Protect Ltd
GDPR Data Protection Policy Revision 3 Date – April 2018 GDPR Data Protection Policy 15 April 2018

This Privacy Notice explains in detail the types of personal data we may collect about you when you
interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here but we want you to be fully informed about your rights, and
how NEOS Protect Ltd uses your data.We hope the following sections will answer any questions you have but
if not, please do get in touch with us. It’s likely that we’ll need to update this Privacy Notice from time
to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever
you wish. Explaining the legal basis we rely on The law on data protection sets out a number of different
reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent. For example, when you tick
a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which
data is necessary in connection with a particular service.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for delivery, we’ll collect your address details to deliver your
purchase, and pass them to our courier.
Legal compliance
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting NEOS
Protect Ltd to law enforcement.
NEOS Protect Ltd
GDPR Data Protection Policy Revision 3
Date – April 2018

Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might
reasonably be expected as part of running our business and which does not materially impact your rights,
freedom or interests. For example, we will use your purchase or enquiry history to send you or make
available information on our product or services. We also combine your buying history of many customers
to identify trends and ensure we can keep up with demand, or develop new products/services.We will also
use your address details to send you direct marketing information, telling you about products and services
that we think might interest you.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the
purpose for which it was collected. At the end of that retention period, your data will either be deleted
completely or anonymised, for example by aggregation with other data so that it can be used in a
non-identifiable way for statistical analysis and business planning.
What are your rights over your personal data?
An overview of your different rights: You have the right to request: Access to the personal data we hold about you,
free of charge in most cases. The correction of your personal data when incorrect, out of date or incomplete.
That we stop using your personal data for direct marketing (either through specific channels, or all
channels). That we stop any consent-based processing of your personal data after you withdraw that consent.
To ask for your information please contact The Data Protection Officer. To ask for your information to be
amended please email us on If we choose not to action your request we will explain
to you the reasons for our refusal.
NEOS Protect Ltd
GDPR Data Protection Policy Revision 3

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your
mind at any time and withdraw that consent. Where we rely on our legitimate interest, in cases where we
are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons
connected to your individual situation. We must then do so unless we believe we have a legitimate overriding
reason to continue processing your personal data.
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels,
or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before
proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have
your permission to act
How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further
emails from that particular division.
Write to Data Protection Officer – NEOS Protect Ltd, Unit C3 Felling Business Centre, Green Lane,
Gateshead, Tyne and Wear NE10 0QH
Please note that you may continue to receive communications for a short period after changing your
preferences while our systems are fully updated.
NEOS Protect Ltd
GDPR Data Protection Policy Revision 3

Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any
requests you have made to us regarding the use of your personal data, you have the right to lodge a
complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to (opens in a new window; please note we can’t be responsible for
the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection
regulator in your country of residence. Details can be found in Section 16
This Plan will be reviewed annually to confirm no changes have been affected that may cause
alternative strategies to be initiated.
Kevin Walker
Managing Director
Date April 2018

Kirsty Thomas

Get in touch

Contact Kirsty Thomas on:
0191 438 0226